Job History

AHEAD

Sep 2021 - Present

• AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation

Cognizant (Microsoft Business Group)

May 2021 - Sep 2021

• Lead client engagements for the development and implementation of Cloud migration strategies.
• Onboard new Engineers and transfer knowledge and guidance.
• Create lab scenarios to test new and upcoming migration technologies in Azure.
• Create and update documentation for internal processes and cloud migration strategies.

10th Magnitude (Aquired by Cognizant)

Oct 2020 - May 2021

• Assist clients in the development and implementation of Cloud migration strategies.
• Develop strategies to migrate enterprise IaaS and PaaS workloads to Azure.
• Developing and utilizing PowerShell scripts to automate migration processes.
• Developing and utilizing Terraform code to automate Azure environment creation.
• Create client documentation for migrating workloads and effective methods developed for clients.
• Leverage Azure DevOps for CI/CD.

Parker Consulting

Oct 2017 - Oct 2020

• Collaborated with business executives to develop strategies for cloud migrations and data security.
• Migrated businesses from on-premise Active Directory and Exchange to Azure AD and Office 365.
• Hardened Office 365 tenants via SSO, MFA, and Email protection tools (Mimecast).
• Developed PowerShell scripts and automation leveraging RMM tools.
• Performed proactive maintenance of over 700 desktops & servers via RMM tools and service boards.
• Designed and deployed network infrastructure based on SonicWALL, Sophos, Ubiquiti, and Ruckus equipment.
• Administered Avaya IP Office VoIP deployments for onboarding/offboarding staff and creating call routes.
• Monitored and managed network systems along with maintenance and upgrades.
• Liaised between clients and vendor support teams on advanced infrastructure issues.
• Managed escalated support tickets from Level 1 support on advanced server and workstation issues.
• Identified and wrote internal and external technical how-tos and knowledge base articles.
• Led monthly training client staff training sessions on newly implemented products and services.
• Mentored junior team members, coaching them in case troubleshooting and hosting weekly knowledge transfer/training sessions.

• Parker Consulting

  Oct 2015 - Oct 2017

• Established relationships with high-touch clients through reoccurring scheduled site visits.
• Provided support for varied client environments including Office 365 and G Suite.
• Supported client environments ranging from 10-100 Windows and Mac workstations.
• Installed, managed, and updated antivirus and software firewall rules.
• Configured backup solutions and verified proper data recovery for servers and workstations.
• Supported users and administrators via telephone, email, and onsite visits.
• Visited client sites assisting with installation, deployment, and troubleshooting of workstations, servers, and network connectivity.
• Gather, analyze, and document new information related to IT issues using internal documentation and ticketing sytems.

Freelance

Aug. 2010 - Oct. 2015

• Built specialized graphic design computer systems, along with accompanying hardware and software.
• Calibrated monitors and printers to ensure accurate color reproduction.
• Setup networks for small and medium sized businesses.
• Troubleshooted network and software issues within a Windows environment.
• Maintained redundant backup of Windows systems and Outlook emails.
• Migrated clients from 1&1 POP mail servers to Office 365.

Certifications

CompTIA Network+

Microsoft: Azure Solutions Architect

HashiCorp: Terraform Associate

Skills

• Office365
• Azure
• AWS
• Powershell
• Photoshop
• Python

  In Conclusion

  My skills are in learning and absorbing complex systems and configurations. Along with supporting and implementing solutions for clients across various verticals. If you think I would be a good asset please do not hesitate to reach out. My email is doug@jaquayii.com